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Manage Guests by Phone with Call Center and Calling Tasks

Call center and calling tasks is the Biletora operations module that phones guests who did not reply to the invitation on WhatsApp or SMS and collects their RSVP (LCV — Please Reply) response. A calling task is assigned to an operator, each call is closed with one of 5 statuses (Not Reached / Attending / Not Attending / Later / Refer to Owner), and the result is written to the guest's RSVP record automatically. Biletora is not just a link generator; it combines digital invitations and RSVP tracking, guest management down to table grouping, and the phone operation in one system. It runs on Web, iOS (App Store), and Android (Google Play).

Manage non-responding guests with call center and calling tasks, and write call results to your RSVP list and guest list from one panel. Start with Biletora on Web, iOS, and Android.
1.Turkey's first and only mobile RSVP (LCV) app
25cities across Turkey
150+event firms trust Biletora

What are call center and calling tasks?

Call center and calling tasks is the Biletora module where operators phone guests who did not reply to the invitation sent via WhatsApp and SMS. The system queues pending guests as calling tasks and assigns them to operators; each completed call is closed with a call status. This module is the operational layer of a larger guest management system built on top of digital invitations and RSVP tracking. The response collected by phone is written to the guest's record without manual data entry.

How are call statuses and guests not reached 3 times handled?

A call status records each call's result with one of 5 options: Not Reached, Attending, Not Attending, Later, and Refer to Owner. A guest marked Not Reached is called again; a guest not reached 3 times is collected in a separate list, and the operations team applies dedicated follow-up to them. The Later status moves the guest into the callback queue, and the Refer to Owner status routes the call to the event owner. Every status change is reflected in the guest's RSVP record instantly.

How do the callback queue and operator assignment work?

The callback queue automatically lines up guests closed with the Later status or those needing another call and redistributes them to operators. With operator assignment, each calling task is tied to a specific operator, so who called which guest and with what result is tracked from one panel. Non-responding guests are split among operators, and calling the same guest twice is prevented. Tasks are tracked from the Web, iOS, and Android panel.

Automatic RSVP update after the call and call detail records (CDR)

Automatic RSVP update after the call updates the guest's RSVP response without a separate action when the operator selects the Attending or Not Attending status. The updated reply is written to the guest list and table grouping at the same time, keeping the exact attendance count current. Call detail records (CDR) log each call's date, operator, duration, and result status; these records are stored in the panel for operational audit. Guest data and call records are processed under Turkey's KVKK (Personal Data Protection Law No. 6698).

Frequently Asked Questions

Which guests are called?+

Guests who did not reply to the invitation sent via WhatsApp and SMS are called. The system queues pending guests as calling tasks and assigns them to operators; the response taken by phone is written to the guest's RSVP record automatically.

What are the call statuses?+

There are 5 call statuses: Not Reached, Attending, Not Attending, Later, and Refer to Owner. The operator closes each call with one of these; Attending and Not Attending update the RSVP response automatically.

What happens to a guest not reached three times?+

A guest not reached 3 times is collected in a separate list, and the operations team applies dedicated follow-up. Guests closed with the Later status are placed in the callback queue and called again.

Are call detail records (CDR) kept?+

Yes. Call detail records log each call's date, operator, duration, and result status and are stored in the panel. Records are processed under Turkey's KVKK (Personal Data Protection Law No. 6698).

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