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Hotel Event and Guest Management Software

Hotel event management software runs a hotel's entire guest operation from one panel, from stay-in invitations to ballroom galas, for the banquet and sales team. Biletora is not a digital-invitation tool; it unifies RSVP (LCV, please reply) tracking, room-to-table mapping, QR check-in, seating plans, a real human call center that works on the hotel's behalf, and WhatsApp/SMS delivery in one system. The platform runs on Web, iOS (App Store) and Android (Google Play), and all guest data is processed under Turkey's KVKK (Law No. 6698 on the Protection of Personal Data).

Set up your hotel's event operation with Biletora: run RSVP, room-to-table mapping, QR check-in, seating plans and a real call center from one panel. Start on Web, iOS and Android.
1.Turkey's first and only mobile RSVP (LCV) app
25cities across Turkey
150+event firms trust Biletora

How do stay-in invitations and ballroom operations run?

At a stay-in corporate gala or product launch, a guest has both a room and a table, and tracking those two details separately wears the banquet team out. With Biletora you bulk-upload the guest list from Excel or contacts and keep each guest's room and table in the same record. A guest who replies 'attending' drops straight into both the seating plan and the room list; +1 companions, child guests and allergen notes feed catering planning. In a 400-seat ballroom, the answers to who came, who didn't and which room stayed empty appear live in one panel. The hotel's sales team then hands the corporate client a precise headcount and occupancy report.

What do room-to-table mapping and QR check-in deliver at the door?

In a large corporate event, the reception desk and the ballroom entrance are two separate bottlenecks. Biletora issues each guest a single QR code that is scanned both at the hotel entrance and at the hall door. When the code is scanned, the guest's name, table and room number (if any) appear on screen, attendance is logged instantly, and table occupancy updates. The hostess team never searches a printed list, so no queue forms. Thanks to room-to-table mapping, it is clear at a glance which table a late-arriving group takes and which room they go up to. Check-in runs on a phone or tablet, records sync even if the connection drops, and a full attendance report reaches the banquet team afterward.

How do a real call center and WhatsApp/SMS delivery ease the hotel's load?

At a corporate gala, some guests simply never reply, and having the hotel's sales team phone each one is neither efficient nor professional. Biletora's real human call center works on the hotel's behalf, phoning non-responders to collect their RSVP — unlike competitors' automated voice calls, it holds a genuine conversation. The invitation goes out first via a WhatsApp template invitation and branded bulk SMS; if WhatsApp fails, SMS fallback takes over so no guest is left unreachable. The same flow serves wedding hotels: the invitation goes out on the couple's behalf, the call center confirms attendance, and the hotel's own staff is freed from the operational burden.

What do seating plans, Memory Card and reporting do for wedding hotels?

In wedding hotels and ballrooms, the seating plan is the heart of the job. Biletora's digital seating plan — a feature most competitors lack — builds tables with capacities on a floor grid, assigns guests to tables, and splits a large family across multiple tables with a sub-seating group. The finalized table detail is sent to the guest via SMS. During the event, the QR-coded Memory Card placed on tables lets guests leave photos, videos and voice messages that land straight in the panel and are handed to the couple or corporate client. The reporting panel shows attendance rate, table occupancy, room usage and entry records in real time, so the hotel's sales team can prepare the next proposal with concrete data.

Frequently Asked Questions

Does hotel event management software keep room and table details together?+

Yes. Each guest's room number and table detail are kept in the same record. A guest who replies 'attending' drops into both the seating plan and the room list; when the QR code is scanned at the door, the room and table appear together on screen.

How does QR check-in work at the ballroom entrance?+

Each guest gets a single QR code scanned at both the hotel and hall entrance. On scan, the guest's name, table and room number (if any) appear and attendance is logged instantly. The hostess team never searches a list, so no queue forms at the door.

Is the call center a real human team or an automated call?+

Biletora's call center is a real human team that speaks with guests on the hotel's behalf. It phones non-responders to collect their RSVP; unlike competitors' automated voice calls, it holds a genuine conversation and frees the hotel's own staff from that load.

For wedding hotels, is the seating plan and guest data secure?+

The digital seating plan builds tables with capacities on a floor grid and assigns guests to tables. All guest data is processed under Turkey's KVKK (Law No. 6698 on the Protection of Personal Data) and shown only to authorized panel users.

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